{"id":18,"date":"2019-05-16T15:06:08","date_gmt":"2019-05-16T13:06:08","guid":{"rendered":"http:\/\/www.rk-leasing.it\/?page_id=18"},"modified":"2026-03-25T08:46:42","modified_gmt":"2026-03-25T07:46:42","slug":"ufficio-reclami","status":"publish","type":"page","link":"https:\/\/www.rk-leasing.it\/it\/ufficio-reclami","title":{"rendered":"Ufficio Reclami"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-blend-mode: overlay;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><h1 class=\"headline title t1 left\" style=\"--fontsize: 34; line-height: 1.4;\" data-fontsize=\"34\" data-lineheight=\"47.6px\">Indicazioni su modalit\u00e0 inoltro reclami<\/h1>\n<div class=\"introduction \">\n<p><strong>Pu\u00f2 inviare il Suo reclamo ai seguenti recapiti:<\/strong><br \/>\n<strong>PEC:<\/strong> <a href=\"mailto:pec00107@Raiffeisen-legalmail.it\">pec00107@Raiffeisen-legalmail.it<\/a><br \/>\n<strong>Email:<\/strong> <a href=\"mailto:info.rkleasing@raiffeisen.it\">rk-leasing@rolmail.net<\/a><br \/>\n<strong>Posta:<\/strong> RK Leasing Srl, Ufficio reclami, Via Brennero, 20\/E &#8211; 39100 Bolzano (BZ)<br \/>\n<b>Tel.<\/b> 0471 301886 \u2013 <b>Fax:<\/b> 0471 301887<br \/>\nResponsabile ufficio reclami<\/p>\n<p>La concedente risponde entro 60 giorni dal ricevimento del reclamo.<\/p>\n<p>Qualora Lei non avesse ricevuto risposta entro i termini previsti o se non si ritenesse soddisfatto dell&#8217;esito del reclamo, prima di ricorrere all&#8217;Autorit\u00e0 Giudiziaria, potr\u00e0 rivolgersi all&#8217;Arbitro Bancario Finanziario (ABF). Per sapere come rivolgersi all&#8217;Arbitro si pu\u00f2 consultare il sito <a href=\"https:\/\/www.arbitrobancariofinanziario.it\">www.arbitrobancariofinanziario.it<\/a> oppure consultare la guida concernente l&#8217;accesso all&#8217;Arbitrario Bancario Finanziario (ABF), disponibile anche presso la nostra Sede.<\/p>\n<\/div>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-shadow\" style=\"background:radial-gradient(ellipse at 50% -50% , #e0dede 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-webkit-radial-gradient(ellipse at 50% -50% , #e0dede 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-moz-radial-gradient(ellipse at 50% -50% , #e0dede 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-o-radial-gradient(ellipse at 50% -50% , #e0dede 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><h1 style=\"text-align: center;\">RECLAMI<\/h1>\n<\/div><div class=\"fusion-aligncenter\"><style>.fusion-button.button-1{border-radius:0px 0px 0px 0px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.rk-leasing.it\/wp-content\/uploads\/Avviso-clienti-nellufficio-2023.10.18.pdf\"><span class=\"fusion-button-text\">Avviso clienti Procedura di reclamo e composizione stragiudiziale delle controversie<\/span><\/a><\/div><div class=\"fusion-aligncenter\"><style>.fusion-button.button-2{border-radius:0px 0px 0px 0px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-2 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"\/wp-content\/uploads\/2019\/05\/Arbitro-Bancario-Finanziario-Geschaeftsordnung-der-Beschwerdestelle.pdf\"><span class=\"fusion-button-text\">REGOLAMENTO DELL`UFFICIO RECLAMI<\/span><\/a><\/div><div class=\"fusion-aligncenter\"><style>.fusion-button.button-3{border-radius:0px 0px 0px 0px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-3 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"\/wp-content\/uploads\/2019\/05\/Guida-ricorso-abf.pdf\"><span class=\"fusion-button-text\">GUIDA ALL&#8217;UTILIZZO DEL PORTALE ABF<\/span><\/a><\/div><div class=\"fusion-aligncenter\"><style>.fusion-button.button-4{border-radius:0px 0px 0px 0px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-4 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.rk-leasing.it\/wp-content\/uploads\/abf-in-parole-semplici.pdf\"><span class=\"fusion-button-text\">ABF IN PAROLE SEMPLICI<\/span><\/a><\/div><div class=\"fusion-aligncenter\"><style>.fusion-button.button-5{border-radius:0px 0px 0px 0px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-5 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.rk-leasing.it\/wp-content\/uploads\/ABF-Jahresbericht-2025-RK-Leasing-GmbH.pdf\"><span class=\"fusion-button-text\">RENDICONTO SULL&#8217;ATTIVIT\u00c1 DI GESTIONE DEI RECLAMI &#8211; RK LEASING SRL<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.rk-leasing.it\/it\/wp-json\/wp\/v2\/pages\/18"}],"collection":[{"href":"https:\/\/www.rk-leasing.it\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rk-leasing.it\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rk-leasing.it\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rk-leasing.it\/it\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":25,"href":"https:\/\/www.rk-leasing.it\/it\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":1163,"href":"https:\/\/www.rk-leasing.it\/it\/wp-json\/wp\/v2\/pages\/18\/revisions\/1163"}],"wp:attachment":[{"href":"https:\/\/www.rk-leasing.it\/it\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}